Publisher and customer support

We prove ourselves with on-time deliveries and an impressive service offering. Thanks to our close relationship with wholesalers, mail order companies, bookshop chains and the stationary retail sector, we are best placed to support publishers in building their supply chain. Experienced publisher support staff are dedicated to providing you with personalised and targeted consultancy, and our after sales service takes the weight off your shoulders. We are happy to arrange individual service levels with you.


Our services at a glance:

For publishers

  • Publisher support from teams dedicated to you
  • Publisher-related and central support for your retail customers
  • Care and support in book retailing but also for department stores and other sales organisations
  • End customer support as you see fit
  • Support in exploiting new markets

For retail customers

  • Order acceptance and EDI order address
  • Bundling shipments for cross-client consignments
  • Parking models to avoid small shipments
  • Information service
  • Customer accounting
  • Electronic Data Interchange (EDI)
  • Broad range of transport managers available from the package delivery sector, book delivery sector and shipping industry
  • Daily express shipping for urgent orders

Other services