Order management

We take the reins from you – from accepting orders to inbound deliveries. We are supported by a clever, contemporary order management system. It automatically bundles shipments, for example, so our customers can take advantage of dispatch services that are as sustainable and cost-effective as possible.


For you, we process:

  • orders via distributors in book retailing
    (Libri, KNV Zeitfracht, IBU),
  • EDIFACT orders from your retail partners,
  • orders from your field sales representatives,
  • direct orders,
  • continuations, standing-order orders and (magazine) subscriptions.
  • We clarify incomplete and unclear orders.
  • We make note of new titles and titles that are temporarily unavailable for delivery and inform your customers.
  • We handle forward orders professionally.

Other services